Due to the creative and time-intensive nature of our services, all sales are final and refunds are generally not provided once work has commenced or been delivered. However, we are committed to client satisfaction. In special circumstances, refunds or partial refunds may be considered at our discretion, such as; project cancellation before work begins, a clear failure to deliver agreed services (with evidence). To request a refund, email james@upnowproductions.com within 7 days of the project delivery with your reason and supporting information. We will assess the request and respond within 5 business days.